FAQs
Q. How do I place an order?
A. Placing an order with My Doggy Market is easy! Simply browse our website and add the desired items to your shopping cart. Once you're ready to checkout, follow the instructions to enter your shipping information and payment details. After your order is successfully placed, you will receive a confirmation email with your order details.
Q. What payment methods do you accept?
A. We accept a variety of payment methods to make your shopping experience convenient. You can pay for your order using major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added flexibility.
Q. Do you offer international shipping?
A. Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if we deliver to your location. Please note that international shipping may be subject to customs fees, import taxes, and other charges that vary by country. Customers are responsible for any additional fees imposed by their country's customs authorities.
Q. What is your return policy?
A. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the item(s) within 30 days of delivery for a refund or exchange. The returned item(s) must be in unused condition and in their original packaging. Please review our detailed return policy on our website for further instructions on how to initiate a return.
Q. How long does shipping take?
A. We strive to process and ship orders as quickly as possible. The exact shipping time depends on your location and the shipping method chosen during checkout. Typically, domestic orders within the same country are delivered within 8-15 business days. International shipping times may vary and are subject to customs clearance. You will receive a shipping confirmation email with tracking information once your order is dispatched.
Q. Are the products on your website safe for dogs?
A. Absolutely! We prioritize the safety and well-being of dogs. Our products are sourced from reputable manufacturers and undergo rigorous quality control checks. We ensure that the materials used are non-toxic and suitable for canine use. However, it's important to supervise your dog during playtime and inspect toys regularly for any signs of wear or damage. If you have any concerns about a specific product, please feel free to reach out to our customer support team.
Q. Can I cancel or modify my order?
A. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly, and once an order has been shipped, we may not be able to make changes or cancel it.
A. Placing an order with My Doggy Market is easy! Simply browse our website and add the desired items to your shopping cart. Once you're ready to checkout, follow the instructions to enter your shipping information and payment details. After your order is successfully placed, you will receive a confirmation email with your order details.
Q. What payment methods do you accept?
A. We accept a variety of payment methods to make your shopping experience convenient. You can pay for your order using major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added flexibility.
Q. Do you offer international shipping?
A. Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if we deliver to your location. Please note that international shipping may be subject to customs fees, import taxes, and other charges that vary by country. Customers are responsible for any additional fees imposed by their country's customs authorities.
Q. What is your return policy?
A. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the item(s) within 30 days of delivery for a refund or exchange. The returned item(s) must be in unused condition and in their original packaging. Please review our detailed return policy on our website for further instructions on how to initiate a return.
Q. How long does shipping take?
A. We strive to process and ship orders as quickly as possible. The exact shipping time depends on your location and the shipping method chosen during checkout. Typically, domestic orders within the same country are delivered within 8-15 business days. International shipping times may vary and are subject to customs clearance. You will receive a shipping confirmation email with tracking information once your order is dispatched.
Q. Are the products on your website safe for dogs?
A. Absolutely! We prioritize the safety and well-being of dogs. Our products are sourced from reputable manufacturers and undergo rigorous quality control checks. We ensure that the materials used are non-toxic and suitable for canine use. However, it's important to supervise your dog during playtime and inspect toys regularly for any signs of wear or damage. If you have any concerns about a specific product, please feel free to reach out to our customer support team.
Q. Can I cancel or modify my order?
A. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly, and once an order has been shipped, we may not be able to make changes or cancel it.